In the Media
November 25, 2014
The folks over at Entreprenuer.com have detailed a few steps in making sure that your customer stays just that, your customer.
The article includes tips such as gaining and keeping your client’s trust and actively observing measurement of how they feel and want to fee...
Uber Senior VP of Business, Emil Michael, has come under fire for comments he recently made regarding how the expanding tech enterprise could combat criticism from reporters.
At a private event in which Michael believed he was off the record, he suggested that maybe...
November 20, 2014
It was inevitable. Technology was bound to take over and it now seems like that time has begun.
Home repair retailer Lowes has begun experimenting with robots that would assist customers with making their way around the store to find specific items.
November 12, 2014
If you’ve ever traveled internationally then you know how much of a drag getting through customs can be. This may become a thing of the past.
Dulles International Airport is instituting new self-service passport control kiosks to make trips through customs insp...
November 11, 2014
Some people are destined to reach their dreams while others are meant to reach heights not seen before. Evergreen International founder Delford Smith fit into both those categories.
Over the course of his six decade career he lived and breathed aviation through immens...
November 6, 2014
“Give a man a fish and you feed him for a day; teach a man to fish and you feed him for a lifetime.” This old proverb can be directly applied to the story of Leo Grand and Patrick McConlogue.
Grand had been homeless for nearly two years after losing his job with MetLi...
November 4, 2014
Are you sick of all those extra fees you get charged at the airport? Well it doesn’t look like they’re going anywhere anytime soon.
According to analyst projections, airlines worldwide are expected to pull in $49.9 Billion in fees alone. That equates to more th...
Customer Service Skills to crush your competition
November 5, 2015
Interested in being a Mystery Shopper?
September 21, 2015
What do you want in business class: seats or service?
August 11, 2015
Learning from your job experience
July 20, 2015
Customers Have Been Talking, and Companies Are Finally Listening
July 1, 2015
The Top 10 airport innovations of 2015 so far…
June 22, 2015
Social Media Hate
May 21, 2015
Comcast Finally Catches On
May 7, 2015
Travel Industry Customer Service Hits Record High
April 30, 2015
April 23, 2015
November 2015 (1)
September 2015 (1)
August 2015 (1)
July 2015 (2)
June 2015 (1)
May 2015 (2)
April 2015 (4)
March 2015 (4)
February 2015 (4)
January 2015 (5)
December 2014 (5)
November 2014 (7)
October 2014 (7)
September 2014 (5)
August 2014 (7)
July 2014 (5)
June 2014 (5)