In honor of Customer Service Week, the folks over at The Digital Experience put together a great list of customer service facts.
Many of the facts will blow your mind. For instance, did you know that the average length of time a customer will stop using a brand after a bad experience is 2 years? It’s pretty incredible to think of how much something like that could cut into an organization’s profits.
This list puts into perspective the massive amount of power consumers have over a brand.