The Customer Intelligence Analyst (CIA) Division, the clandestine arm of GovPartners has an experienced team of quality control and customer service evaluators (mystery shoppers).  We are equipped to assist companies with internal "covert" evaluations, compliance checks and trend analyses/reporting. The reports provide a detailed objective, and accurate view of the service level from the customers’ perspective within 24 hours of each observation. For us, each mission is a specific challenge and we see our relationship with our clients as a partnership. Our role is not just to provide information but to assist our client's with completing their missions and objectives.