As we all know, customer service is the assistance and advice provided by a company to those people who buy or use its products or...

In the mystery shopping world there are always concerns about companies scamming people. If you are interested in becoming a mystery...

When it comes to comfort, every person has different needs. Some people are tall than the average passenger and need more "extra little...

Every job experience counts if you are willing to learn from it. They either could be positive or negative but at the end of the day,...

As a part of my job this week I read a lot of customer complaints through different websites like Yelp and Tripadvisor. Sometimes its...

As we enter June we near the end of the first half of a year rich in invention and creativity, as gateways the world over unveil...

According to analytics company, Crimson Hexagon, social media despises some pretty popular airlines. As per the study, American Airlines...

Neil Smit, President and CEO of Comcast Cable, has announced that his company will roll out a new multi-year plan to revitalize its much...

Last week The American Customer Satisfaction Index, an association which ranks customer service for various travel companies, released a...

We've all been through it. Having to place a reservation or order by phone because the convenience of the internet isn't available; but...