Customer Service Skills to crush your competition
As we all know, customer service is the assistance and advice provided by a company to those people who buy or use its products or...
Interested in being a Mystery Shopper?
In the mystery shopping world there are always concerns about companies scamming people. If you are interested in becoming a mystery...
What do you want in business class: seats or service?
When it comes to comfort, every person has different needs. Some people are tall than the average passenger and need more "extra little...
Learning from your job experience
Every job experience counts if you are willing to learn from it. They either could be positive or negative but at the end of the day,...
Customers Have Been Talking, and Companies Are Finally Listening
As a part of my job this week I read a lot of customer complaints through different websites like Yelp and Tripadvisor. Sometimes its...
The Top 10 airport innovations of 2015 so far…
As we enter June we near the end of the first half of a year rich in invention and creativity, as gateways the world over unveil...
Social Media Hate
According to analytics company, Crimson Hexagon, social media despises some pretty popular airlines. As per the study, American Airlines...
Comcast Finally Catches On
Neil Smit, President and CEO of Comcast Cable, has announced that his company will roll out a new multi-year plan to revitalize its much...
Travel Industry Customer Service Hits Record High
Last week The American Customer Satisfaction Index, an association which ranks customer service for various travel companies, released a...
Please, Hold.
We've all been through it. Having to place a reservation or order by phone because the convenience of the internet isn't available; but...
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