August - 2014

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Millennials Really Like Public Transit

For the first time in more than six decades, young Americans are driving less than previous generations. For many years turning 16 and getting your driver’s license was like a rite of passage. It granted you the feeling that you could go anywhere and do anything (within the constraints of a curfew). Today, however, it would seem that freedom now comes much earlier than 16, in the form of a smartphone. You can find out the what, the when, and the where from the palm of your ha

Dancing For Customer Service

Ballet and bellboys aren’t traditionally mentioned in the same breath but it would seem as though Marriott is out to change that. The luxury hotel chain has announced plans to begin improving their hospitality staff by using a dance company. The training program entitled “Poise & Grace”, aims to improve the guest experience by promoting better breath control and more fluid movements for its concierge and staff. Marriott hopes this unique form of training will help customers f

Special Guest Post: Where Do We Go From Here and How Do We Get There?

By: Cynthia Karnik In business, we seldom use the phrase “connect the dots”. We use this expression to describe completing or proceeding in a series of simple and usually predictable steps to get to a conclusion, or bringing together information from different places. How can we “connect the dots” in the transportation supply chain when the spaces between are too far apart to attach? As a Nation, we have progressed further than our ancestors could have ever imagined. Who k

Airport Ground Transports Battling For Business

Officials in California are attempting to have a Bill passed which would call for more stringent requirements on ‘Transportation Network Companies’ such as Lyft. Lyft, a type of ridesharing service, allows average citizens to utilize their personal vehicles as passenger taxis through a mobile application. Ground transportation providers are regulated under strict airport codes while companies like Lyft are not. Although they still compete for the same business the ‘Transporta

New Director for Silver Line Phase 2?

MWAA has announced Charles Stark as the new Chief of the Dulles Metro Rail Plan. Stark, a 40 year veteran in the transportation industry comes to the project after former chief; Pat Nowakowski stepped down earlier this year. Stark’s broad experience in transit construction brings a multitude of knowledge to the oft-delayed venture which is not slated for completion until 2018. Click Here For the Link.

Stranded!

Have you ever been stuck in an airport because of a delayed flight? Well that’s nothing compared to the reported 27,000 Russian travelers stranded across the globe because their travel agency, “Labirint” shut down over the weekend citing economic and political unrest. Russian Officials have made emergency arrangements for a little more than 10K of their citizens but there are still plenty left waiting for a way home. Click the here for a link to the story

Long Live the Consumer

The first rule of business: Even when the customer is wrong, the customer is always right. It seems like companies are starting to catch on. This realization has led some organizations to rethink their customer service standards and many are now repositioning their mindsets to that of their customers. No one wants to be told no or wait an absurd amount of time for goods and services, especially when their personal time and money are on the line. Take a look at this article an