October - 2014

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No Laughing Matter

No Laughing Matter

Tip of the day: Don’t yell out that you have an incredibly infectious disease on public transit. Officials in Los Angeles are investigating an incident in which a man wearing a surgical mask shouted that he had Ebola, while on a city bus. He later jumped off the bus and fled the scene. The city is treating the matter very seriously because according to a Metro Spokesperson, “It's very disruptive to people's lives and costs taxpayers thousands of dollars.” The FBI is also now

Success in Transportation

Success in Transportation

GovPartners recently kicked off the first in its series of transportation inspired events with speakers from various facets of the field. The presentations were kicked off by Bill Lanham, Manager of the Landside Contract Division at Washington Dulles Airport, who spoke about ground transportation in aviation and how millennials are changing the landscape of the industry. Bill was followed by a keynote from Ralign Wells, Director Office of Parking and Transportation Maryland A

Panic Buttons Are Coming To DC Taxis

Panic Buttons Are Coming To DC Taxis

Back in 2012 there were a string of attacks on passengers by DC taxi drivers, mostly upon women. The taxi commission then decided to install panic buttons in all city cabs as a safety precaution. That never happened. Now almost 3 years later and after a more recent sexual assault, plans have been announced for the devices to be installed by June of 2015. But is that soon enough? Transportation Networking Companies (TNC) such as Lyft and Uber are dealing with the same problems

Fights or Flights?

Fights or Flights?

It’s commonly known, at least in the DC area, that convenience is determined by the amount of traffic there is at any given time. If you live in Northern Virginia and you have a flight during morning rush hour, you will try your hardest not to book that flight out of Reagan National. If you reside in the Nation’s Capital and your plane leaves out of Dulles International at 6pm, good luck. The competition between BWI, DCA, and IAD has led to all three airports following more s

Customer Service Week!!!

Customer Service Week!!!

In honor of Customer Service Week, the folks over at The Digital Experience put together a great list of customer service facts. Many of the facts will blow your mind. For instance, did you know that the average length of time a customer will stop using a brand after a bad experience is 2 years? It’s pretty incredible to think of how much something like that could cut into an organization’s profits. This list puts into perspective the massive amount of power consumers have ov

Ready For Corporate Transit?

Ready For Corporate Transit?

It would seem as though Madrid, Spain is. The city’s popular metro system recently announced a partnership with Europe’s equivalent of Wal-Mart, Carrefour. The French retailer will have its logo splattered across a variety of mediums including station stops and Madrid Metro’s exclusive mobile application which will also point out the closest Carrefour location. This may be helpful for some but for others it may seem like a slight annoyance. Madrid’s Metro network has made sim

And So It Begins

And So It Begins

United Airlines has done the inevitable and formed a partnership with Uber, a wildly popular yet controversial new ride-sharing service. Citing customer demand, United has integrated the service into its booking process, offering passengers the option to make reservations with Uber for ground transportation. News of this affiliation has understandably put many commercial airports on alert. Aside from landing fees and concession sales, their revenue relies fairly heavily on fe

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