Sorry, Telepathy Doesn't Work In Customer Service
Since you can't read a customer's mind, why not just ask? I can honestly admit that when I start shopping for a product or service, I usually don't know what I actually want. The most common of these situations typically involves me deciding what I want to eat, so I can also admit that I almost never ask my server for suggestions. Why? Sometimes I feel like a bother and other times I'm just preoccupied. Regardless, this is the waiter's problem. It shouldn't be, but because of
Ready For Primetime
In 2014, GovPartners entered into a partnership with Sage Solutions to develop a television show, "GovPartners Presents". The show would serve as a platform to discuss topics ranging from travel inspired current events to transportation related local and international issues. The first episode, aired in March 2015, featured Nick Ramfos, Director of Alternative Commute Programs for the Metropolitan Washington Council of Governments, discussing Transportation Netowork Companies
Risk or Reward
In South Korea, Uber, the Transportation Technology Giant, is offering free rides to citizens in hopes that they won’t report drivers to authorities. In Seoul, South Korea’s capital city, the service is illegal and punishable for drivers by up to two years in prison or fines of about $20,000 USD. As an incentive for participation, the government is also offering rewards of a little more than $900 USD. It almost makes you wonder what the penalty would be for passengers. Almos
Well That's One Way To Keep Them Coming Back
A Tampa resident was recently placed on hold for 6 hours while trying to find out what was going on with her cancelled American Airlines flight. Renee Allen was given a customer service number to call after her flight from Kansas to Florida was cancelled due to inclement weather. After hours of waiting, she hung up out of frustration. American Airlines has made an apology for the incident but honestly, that probably won't be enough. On the one hand, I get that high call volum
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