Last week The American Customer Satisfaction Index, an association which ranks customer service for various travel companies, released a report of the top brands according to customer satisfaction. Organizations such as JetBlue and Hilton-Worldwide recieved top marks while firms like Spirit Airlines and United level out the bottom. Click Here For The Article

We've all been through it. Having to place a reservation or order by phone because the convenience of the internet isn't available; but if your a business owner this could stand as a great opportunity to improve your customer experience. With "How Customer Service Reps Should Answer The 3 Most Common Questions", Entrepreneur.com has made it crystal clear how the phone lines can benefit your business. Click Here For The Link

There have recently been a few cases of business owners suing customers over negative reviews being posted on sites like Yelp and Angie's List. The first question that comes to mind for me is, why on Earth someone would file a lawsuit for this? Online consumer review sites are like free quality control services, criticism can be viewed as a way to improve business standards and win over old and new customers. To get that type of honest feedback from your customer base is pric

I’ve lived my entire 25 years in the Washington, DC area and I almost never go into the city. The reason? There are three. Parking is terrible, I don’t like dealing with the metro, and taxis are incredibly expensive. So for the longest time my solution to this was to stay in the suburbs. That all changed when I found out about a service that suspiciously rhymes with “Moober”. Now, the purpose of this post is not to promote them but rather, to portray the varying degrees of cu