Every job experience counts if you are willing to learn from it. They either could be positive or negative but at the end of the day, your job is to take the best of every lesson learned. Sooner or later you will use that knowledge and skills on your career and that will bring you success. The following story talks about Ran Xiao's, a millennial and her learning experiences in customer service during her career. Read more...

As a part of my job this week I read a lot of customer complaints through different websites like Yelp and Tripadvisor. Sometimes its even funny to read what angry people (mostly) need to say about their customer experience. As a result, one thing is very clear, we all have different standards when evaluating customer service. However, the real importance is when someone at the Company reads it and then decides to do something about it. The next article from Fred Reichheld is