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Long Live the Consumer

The first rule of business: Even when the customer is wrong, the customer is always right. It seems like companies are starting to catch on. This realization has led some organizations to rethink their customer service standards and many are now repositioning their mindsets to that of their customers. No one wants to be told no or wait an absurd amount of time for goods and services, especially when their personal time and money are on the line.

Take a look at this article and think about being in your customers shoes

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