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A Tale of Robots and Customers


It was inevitable. Technology was bound to take over and it now seems like that time has begun.

Home repair retailer Lowes has begun experimenting with robots that would assist customers with making their way around the store to find specific items.

In terms of cost-cutting, the idea sounds brilliant, but what about the customer experience? What about the aspect of face to face interaction? But perhaps the most important question is what type of effect will these machines have on the workforce?

There are some things that technology cannot replace and a human connection, in my opinion, happens to be one of them.

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