Customers Have Been Talking, and Companies Are Finally Listening

As a part of my job this week I read a lot of customer complaints through different websites like Yelp and Tripadvisor. Sometimes its even funny to read what angry people (mostly) need to say about their customer experience.

As a result, one thing is very clear, we all have different standards when evaluating customer service. However, the real importance is when someone at the Company reads it and then decides to do something about it.

The next article from Fred Reichheld is about this situation, what happens when customers talk and the company decides to listen? Read More...